Demo: Solidroad Demo

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Flow 1: product-walkthrough [Navattic team]

Step 1: Solidroad

Automatically score 100% of your customer conversations using Solidroad's AutoQA.

Step 2: Solidroad

Automatically score 100% of your customer conversations using Solidroad's AutoQA.

Step 3: Solidroad

Build bulk evaluations tied to specific conditions. Connect with helpdesks like Intercom, Zendesk and many more.

Step 4: Solidroad

See how your team is performing in one dashboard. Don't just evaluate your human agents but also AI agents.

Step 5: Solidroad

Create training assignments to close skill gaps identified in live channels.

Step 6: Solidroad

This is an example of a phone simulation. Solidroad allows you to simulate across phone, live chat, email and video calls. Simulations are used to better hire, onboard and train your team at scale.

Step 7: Solidroad

You can handle multi-chat simulations as well to see how well your team can manage KPIs like AHT, FRT and CSAT.

Step 8: Solidroad

See all your reports in one place, using filters and groups to get an accurate view on team performance.

Step 9: Solidroad

Solidroad provides personalized coaching, feedback and areas of improvement on every customer interaction - in live and simulated channels.

Step 10: Solidroad

Learner views allow you to drill down on each individual agent.

Step 11: Solidroad

Here we can capture trends and insights to each individual on your team over custom date ranges.

Step 12: Solidroad

The Solidroad scorecard is the most powerful scorecard on the market. You can score for soft skills, processes, use graded marking, pass fail and automatic fails.

Step 13: Solidroad

Simulations can be created automatically or very quickly using our simulation creator in our UI.

Step 14: Solidroad

Create AI personas of practice customers and prospects with custom voices, images and traits.

Step 15: Solidroad

Workspaces can customized in your settings tab. We can scrape public facing information from your urls, connect your knowledge base and enable SSO for auto team enrollment and groups.

Step 16: Solidroad

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