Workflows that get sharper the more you use them.

Surface the gaps in your processes before they reach your customers. Score how well every workflow is understood and followed, and use the findings to keep your team sharp.

Evaluations

Support team evaluation

Create

• Order marked as delivered but not received
• Courier is late or not moving
• Missing or incorrect items in an order
• How to request a refund or credit
• Payment failed but order was placed
• Promo code not applying at checkout
• How to cancel an order before pickup
• Restaurant is unavailable after ordering
• Refund was late
• Payment was received but without discount

Make workflows that actually work

Create manually

• Import from integration
• Import document
• Upload and score everything, instantly

Automatically match the right guidance

Detect duplicates and contradictions across documentation and apply the correct workflow every time.

Customer follow-up

Turn your workflows into a system that improves itself.

Solidroad improves processes by ingesting documentation from your knowledge base, scoring how clearly it’s understood, automatically detecting conflicts, and keeping guidance up to date as policies change.

Ensure processes are clear, concise, and followed.

Instantly create documentation that’s detailed enough to remove ambiguity, concise enough to get read, and structured so that agents will apply it consistently.

Make process clarity measurable.

Solidroad uses percentage-based scores to assess how clearly workflows are understood by LLMs and pinpoint where documentation needs tightening.

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

Alex Dimitrov
Head of Learning and Development
18% Reduction in average handling time
3% Increase in CSAT scores

Case study