# Quality you define. Applied everywhere it matters.

Every team has its own standard. Solidroad is the system that applies yours at scale — in every conversation, with every agent, across every channel.

## Why QA teams choose Solidroad

### Full visibility

Move from random sampling to 100% coverage overnight to see a complete picture of customer experiences.

**20x**

Average increase in QA coverage

### Effortless accuracy

Evaluate every conversation so that insights accurately reflect what's actually happening in your org.

**100%**

Interaction coverage

### Improve interactions

Automatically refine and update workflows as policies change, without slowing teams down.

**90%**

Reduction in QA time per interaction

## Automatically score and improve every channel

### Personalized point system

**Scorecard**  
Poor  
*Adjustment in progress*  
Average  
5-7  
Good  
7-10

### Define your criteria

Set up custom scorecards aligned to your workflows

## Improve conversation quality with Solidroad

Automate QA across every interaction for consistent, high-quality customer experiences.

**Skill**

**Clarity**

Generate with AI  
Graded  
Pass / Fail  
Generate with AI  
Write manually  
Pass criteria  
10 points  
The agent uses simple language and avoids jargon when explaining technical details, troubleshooting steps, and platform.

### Highlights

**Transcript**  
Coach  
I appreciate your patience, Jane. I understand how frustrating this must be, especially when you need access to your funds.

2:02pm  
Reassurance  
8

Thank you!  
2:05pm

### Auto-tag behaviors

Detect highlights, key actions and moments instantly

- Churn Risk
- Negative Sentiment
- Compliance risk

His questioning also fell short in identifying customer needs. To progress, he must prioritize understanding the customer's perspective thoroughly and develop a clear, direct communication approach  
**Review**  
Identify high-risk interactions  
Surface coaching opportunities fast  
Sync with support tools  
Plug into Intercom, Zendesk, and more

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

**Alex Dimitrov**  
Head of Learning and Development  
**18%**  
Reduction in average handling time  
**3%**  
Increase in CSAT scores  
Case study  
[Case study](/content/customers/crypto/index.html)