Quality you define. Applied everywhere it matters.

Every team has its own standard. Solidroad is the system that applies yours at scale — in every conversation, with every agent, across every channel.

Why QA teams choose Solidroad

Full visibility

Move from random sampling to 100% coverage overnight to see a complete picture of customer experiences.

20x

Average increase in QA coverage

Effortless accuracy

Evaluate every conversation so that insights accurately reflect what's actually happening in your org.

100%

Interaction coverage

Improve interactions

Automatically refine and update workflows as policies change, without slowing teams down.

90%

Reduction in QA time per interaction

Automatically score and improve every channel

Personalized point system

Scorecard
Poor
Adjustment in progress
Average
5-7
Good
7-10

Define your criteria

Set up custom scorecards aligned to your workflows

Improve conversation quality with Solidroad

Automate QA across every interaction for consistent, high-quality customer experiences.

Skill

Clarity

Generate with AI
Graded
Pass / Fail
Generate with AI
Write manually
Pass criteria
10 points
The agent uses simple language and avoids jargon when explaining technical details, troubleshooting steps, and platform.

Highlights

Transcript
Coach
I appreciate your patience, Jane. I understand how frustrating this must be, especially when you need access to your funds.

2:02pm
Reassurance
8

Thank you!
2:05pm

Auto-tag behaviors

Detect highlights, key actions and moments instantly

• Churn Risk
• Negative Sentiment
• Compliance risk

His questioning also fell short in identifying customer needs. To progress, he must prioritize understanding the customer's perspective thoroughly and develop a clear, direct communication approach
Review
Identify high-risk interactions
Surface coaching opportunities fast
Sync with support tools
Plug into Intercom, Zendesk, and more

We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers.”

Alex Dimitrov
Head of Learning and Development
18%
Reduction in average handling time
3%
Increase in CSAT scores
Case study
Case study